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the Summary of Intercultural Communication (3)

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Interpersonal & intercultural communication skills

INTERPERSONAL SKILLS (6)

  • Communication Skills
  • Emotional Intelligence
  • Conflict Resolution and Mediation Skills
  • Team-Working, Groups and Meetings
  • Decision-Making and Problem-Solving
  • Negotiation and Persuasion Skills

What is Interpersonal Communication

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Definition: the process by which people exchange information, feelings, and meaning through verbal and non-verbal messages: it is face-to-face communication.

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1.how it is said: non-verbal messages sent through tone of voice, facial expressions, gestures and body language.
2.what is actually said : the language used.

Q: How an observer receive messages from a person without speech? (6 points)
A: posture, facial expression, and dress to form an impression of the other’s role,emotional state, personality and/or intentions.

Elements of Interpersonal Communication (3C+MNF) &&&&&

Context

  • where
  • roles
  • responsibilities
  • relative status
  • emotional climate
  • expectations

Communicators

  • one-way process
  • two-way processes (feedback)

Message

  • verbal
  • non-verbal (such as facial expressions, tone of voice, gestures and body language) (can reveal more about emotional attitudes which may underlie the content of speech)

Channel

Definition: the phycical means by which the message is transferred from one person to another

Feedback

Consists:

  • messages the receiver returns
  • receiver’s reaction

Type:

  • direct verbal statements
  • subtle facial expressions
  • changes in posture

Note: The receiver may also respond to the unintentional message as well as the intentional message.

Noise

Definition: anything that distorts the message

Examples:

  • sound
  • complicated jargon
  • inappropriate body language
  • inattention
  • disinterest
  • cultural differences

Uses of Interpersonal Communication

  • information ( –> and <– )
  • attitudes and behavior
  • contacts and relationships
  • world and experiences
  • needs
  • emotional support ( –> and <– )
  • decisions and problems
  • behavior
  • power

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